Returns & refunds
Seller: individual entrepreneur Davit Dumbadze · ID 61006009818
Cancellation before preparation
If an order is cancelled before preparation or packing begins, we refund the full amount paid, including any delivery charge paid. Contact +995 571 049 892 or saojaxogemo2026@gmail.com with the order number.
After preparation starts
Requests made after preparation or packing starts are considered according to the nature of the products and applicable Georgian law. This does not limit your statutory rights.
Perishable goods and withdrawal
Under Georgian law, perishable goods and certain made-to-order products may be exempt from the ordinary 14-day no-reason withdrawal right for distance contracts. Goods not covered by an exemption remain subject to the statutory withdrawal right and procedures where applicable.
Incorrect, defective or undelivered orders
If an item is defective, damaged, missing, incorrect or not delivered, tell us your order number and describe the problem. Photos can help but are not a condition for asserting statutory rights. Depending on the circumstances and law, remedies may include correction, replacement, price reduction, a partial or full refund or another legal remedy.
How refunds work
Contact saojaxogemo2026@gmail.com or +995 571 049 892. For a valid statutory withdrawal, reimbursement is made without undue delay and no later than 14 calendar days after the notice of withdrawal, subject to legal conditions. We normally use the original payment method unless you agree to a lawful alternative at no extra cost. Banks may affect the time funds appear in your account.